Retail Returns

Return window

Eligible retail purchases may be returned within 30 days from the shipment date. Before sending an item, email info@jewelmak.com with your order number and the item you wish to return.

Return condition

Returned jewelry must be unworn, unused and in its original condition. Please include the original packaging, tags, certificates, grading reports and other components supplied with the item. Missing documents or components may delay or affect the return.

Items that cannot be returned

• Custom or special-order items
• Engraved or personalized items
• Items that have been altered, resized or repaired after purchase
• Final-sale items
• Items missing required certificates, grading reports or original components

Return shipping

Customers are responsible for return shipping. Please use a trackable service and package the item securely. Jewelmak is not responsible for a return package that is lost or damaged before it is received by us. Optional carrier insurance is the customer’s choice.

Original shipping charges and any duties, taxes or brokerage fees are not refundable, except where required by law or when we confirm that an incorrect or defective item was sent.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us promptly with photos and your order number. We will review the issue and provide the next steps.

Refund timing

After we receive and inspect an approved return, please allow up to 7–10 business days for us to process the refund to the original payment method. Your bank or card issuer may need additional time to post it.

Exchanges

For the fastest service, return the eligible item and place a new order for the replacement. Availability is not guaranteed until the new order is confirmed.

Wholesale Returns

Wholesale return requests must be made within 15 days from the shipment date and approved by Jewelmak before anything is sent back. Returned merchandise must be unworn, unused, unaltered and in its original condition, packaging and quantity, with all certificates and components.

Wholesale customers are responsible for return shipping. Custom, special-order, engraved, altered, resized and final-sale merchandise is not returnable. Late, incomplete or unauthorized returns may be refused. Any different return arrangement must be confirmed by Jewelmak in writing.