Information we collect

Depending on how you use our website or services, we may collect:

• Contact and account information, such as your name, email, phone number, billing address and shipping address
• Order and payment information; payment card details are handled by our payment providers rather than stored directly by Jewelmak
• Wholesale application information, including company details, Tax ID/EIN and resale or tax-exemption information
• Messages, customer-service requests, reviews and other information you choose to send us
• Device, browser, cookie, IP address and website-use information
• Marketing and text-message preferences

How we use information

We use personal information to:

• Process orders, payments, returns and deliveries
• Create and manage retail and approved wholesale accounts
• Provide customer service and communicate about orders
• Operate, protect and improve our website and business
• Prevent fraud and meet legal, tax and accounting requirements
• Send marketing when permitted and respect your communication choices

When information is provided to service partners

Jewelmak does not sell personal information. We provide only the information reasonably needed to companies that help us operate, such as Shopify, payment processors, shipping carriers, website and security providers, analytics providers and marketing or communication services. These providers use information for the services they perform for us or as otherwise permitted by law.

We may also disclose information when required by law, to protect customers or our business, or as part of a business transaction such as a merger or sale.

Cookies and similar technology

Our website uses cookies and similar technology to keep the site working, remember preferences, understand site use, prevent fraud and, where permitted, support marketing. Available cookie and privacy choices may be shown through our website settings or your browser. Blocking some cookies may affect how the site works.

Marketing and text messages

You may unsubscribe from marketing emails by using the link in the message. If you choose to receive text messages, message frequency may be daily or weekly, message and data rates may apply, and consent is not required to make a purchase. Reply STOP to opt out or HELP for help.

Your privacy choices

Depending on where you live, you may have the right to request access, correction or deletion of certain personal information, or to object to certain uses. To make a request, email info@jewelmak.com. We may need to verify your identity before completing the request.

Retention and security

We keep information for as long as reasonably needed for orders, customer service, legal obligations, dispute resolution and business records. We use reasonable safeguards, but no website, transmission or storage method can be guaranteed completely secure.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from them.

International visitors

If you visit from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Privacy protections may differ by location.

Changes and contact

We may update this policy as our services or legal requirements change. The latest version will appear on this page with the updated date.

Questions or privacy requests may be sent to info@jewelmak.com.