FAQs
Frequently Asked Questions
Helpful answers about shopping, fine jewelry, service, shipping and wholesale accounts.
Shopping and payment
What payment methods do you accept?
We accept major credit cards, debit cards and any additional payment methods shown at checkout.
Can I change or cancel my order?
Please contact us as soon as possible at info@jewelmak.com. We will gladly help if the order has not entered processing or shipped. Once work has started on a custom, special or altered item, or after an order has shipped, we may not be able to change or cancel it.
Do I need an account to shop?
Retail customers may shop as a guest or create a customer account. Wholesale pricing and the wholesale catalog are available only through an approved trade account.
Jewelry and materials
What materials do you use?
Jewelmak creates fine jewelry in materials such as 14k and 18k gold, diamonds, pearls and colored gemstones. The product page identifies the materials used in each piece.
Will natural gemstones look exactly like the photos?
Natural gemstones and pearls are unique. Small differences in color, pattern, shape and inclusions are part of their character and may make each piece slightly different from the photos.
Do you sell lab-created stones?
Yes. When a diamond or gemstone is lab-created, we identify it in the product description so you can shop with confidence.
How should I care for my jewelry?
Keep jewelry away from harsh chemicals, perfume, lotions and household cleaners. Remove it before swimming, exercising or sleeping. Store pieces separately in a soft pouch or jewelry box and clean them only with methods suitable for their materials.
Sizing, repairs and service
Can a ring or another piece be resized or altered?
Some pieces can be resized or altered and others cannot. Contact us before ordering or before sending an item. We will review the design and provide availability, timing and any cost.
Do you offer repairs?
Yes, depending on the item and the work needed. Contact us with photos and your order information. We will inspect the piece and confirm the options and estimated cost before beginning work.
Is there a warranty?
If you believe your jewelry has a manufacturing issue, please contact us. We will inspect it and explain the available solution. Normal wear, accidental damage, improper care, loss and work performed by another jeweler are not manufacturing issues.
Shipping and returns
When will my order arrive?
Most in-stock orders are prepared in 2–5 business days. Delivery timing and available shipping services appear at checkout. Please see our Shipping Policy for full details.
Can I return an item?
Eligible retail purchases may be returned within 30 days from the shipment date. Custom, personalized, altered and final-sale items are not returnable. Please see our Refund Policy before sending anything back.
Wholesale accounts
How do I apply for wholesale access?
Complete the wholesale application with your business contact information and valid Tax ID/EIN. We review each application before activating wholesale access.
What are Jewelmak’s wholesale prices and order minimums?
Approved wholesalers currently pay 30% of MSRP. The minimum opening order is $300, and there is no minimum for reorders. Approved pricing and terms are visible after sign-in and may be updated by Jewelmak.